Shipping policy

We work with carefully selected, reliable couriers to ensure a satisfactory shipping experience.

The courier for each shipment may vary depending on the country of destination and the shipping method you choose(Standard/Fast/Express). A combination of domestic and international courier services is often applied.

We will complete the production and ship the goods within 48 hours after the order is paid. You can use the tracking number to check the shipment status once the order status becomes "Shipped".

If the shipment status of your product has not been updated for more than 20 days, please get in touch with our customer service as soon as possible.

The transit time displayed on our "Shipping" page is calculated in business days and may be impacted by higher shipping demand during the holiday season.

If your package gets lost in transit, please reach out to our customer service immediately and we will re-fulfill your order as soon as possible. You can also request a refund if you see fit.